Customer Service
Payment Policy
We offer multiple secure, flexible payment methods for both domestic and international customers.
1. Accepted Payment Methods
We accept: domestic bank transfer, e-wallet payments (Momo, ZaloPay, VNPay), and cash on in-person pickup in Da Nang (by appointment). For international orders, please contact us first to arrange a suitable payment method.
2. Payment Deadline
After an order is confirmed, you have 24 hours to complete payment. Unpaid orders after 24 hours may be cancelled and the product relisted, unless otherwise agreed in writing.
3. Payment Confirmation
After receiving full payment, we will send confirmation via email or chat within 2 business hours. If you transfer outside business hours, confirmation may take until the next business day.
4. Invoices and Receipts
Electronic receipts will be sent after order confirmation. If you need a VAT invoice, please notify us before placing the order and provide complete business information.
5. Payment Security
We do not store credit/debit card information. All transactions through payment gateways are encrypted and processed by licensed providers.